Frequently Asked Questions

I have a question about...


General questions
Dashboards
Subscription information
Free Trial


General

What is DCS Amplify?

DCS Amplify is an Instagram analytics dashboard that provides you with an analysis of posts, followers and competitors.

Who is DCS Amplify for?

Our dashboard is for anyone who wants to analyse an Instagram account. Whether you're an influencer, marketer or simply curious, you're welcome to use DCS amplify.

Do I need technical knowledge to use your dashboard?

Nope. None whatsoever! Our dashboard is easy-to-use. All analysis and charts are done for you.


Dashboard

My data isn't showing

All tabs should be available shortly after adding your account to our service. The 'Follower Analysis' tab may take up to 24 hours to generate depending on the number of followers you have. Having more followers means more time is required for analysis.

What happens if I delete my dashboard

Your account will cease to be tracked by us and future updates will not be made available. Your present data will be erased. This is irreversible.

Why am I only seeing one data point (a dot) on my graph?

It takes time for data to build up and for us to display the trend. Please be patient, most graphs will look perfect after a few days.

How do I download charts and graphs

Hover over the graph/chart you want to download. There will be a floating tool bar on the upper right hand corner. Click on the download icon.

Can I zoom in on the charts and graphs?

Yes you sure can! Apart from using the date time range selector on the top of the page, you can double click (or double tap on mobile) on the graphs/charts to zoom in.

Will the account I am analysing be notified that its data is being tracked?

Nope. The Instagram account owner will not receive any notification from us.

Can I analyse Instagram accounts that do not belong to me?

Yes you can! As long as they are public accounts.


Subscription

How long is my subscription for?

All subscription plans are billed monthly until you cancel your subscription.

How do I upgrade/downgrade/cancel my subscription

You can either send us a message on the contact form on this website or update your subscription plan on the my accounts page

Can I get a refund?

As per our Terms and Conditions, which all users who sign up agree to upon signing up, only users who encounter persistent and unresolvable technical problems with DCS Amplify may request a full refund within the first 14 days of their new subscription. Customers can request a refund only by emailing DCS at support@dcsamplify.com within 14 days of their new subscription.


Free Trial

How do I sign up for a free trial?

Each user who signs up for an account with DCS Amplify is automatically enrolled in DCS Amplify's 2 week free trial.

Do you need my payment information for the free trial?

We don't require any payment information for the free trial.

I like DCS Amplify. How do I keep my account after the free trial period has ended?

Sign up for a subscription plan to keep using our dashboard.

What happens to my data if I don't want to continue after my free trial?

No worries. Your data will be deleted.

I have decided to upgrade to a subscription plan before the 30 day free trial period is over. What does this mean?

This means that you have started a paid subscription and are no longer a free trial user. Your subscription is active until you cancel either by submitting a message on the contact form or by cancelling on the my accounts page.